1. Information We Collect
Information you provide directly: When you contact us or place an order, we collect your name, email address, phone number (if using WhatsApp), business name, website URL, target audience details, and any brand assets you share.
Automatically collected information: Our hosting platform may collect standard log data including IP address, browser type, pages visited, and timestamps. We also use minimal cookies for site functionality.
2. How We Use Your Information
We use collected information strictly for:
- Creating and delivering your AI-generated video ads
- Communicating project updates, revisions, and delivery
- Processing payments and sending receipts
- Improving our AI models (anonymized data only)
3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We may share necessary information with:
- AI and cloud service providers used to generate videos (under strict data processing agreements)
- Payment processors for transaction completion
- Legal authorities if required by law
4. Cookies
Our website uses essential cookies for functionality and may use analytics cookies to understand usage patterns. You can control cookie settings through your browser preferences.
5. Data Retention
We retain your project files and communication for 12 months after final delivery to provide ongoing support and revisions. You may request deletion of your data at any time by emailing us.
6. Data Security
We implement industry-standard security measures to protect your information. However, no online transmission is 100% secure, and you share information at your own risk.
7. Your Rights
You have the right to access, correct, download, or delete your personal data. Contact us at the email below to exercise these rights.
8. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with a revised date.
Contact
For privacy-related inquiries: support@marketencehub.com
