Refund Policy

1. Our Satisfaction Commitment

We stand behind the quality of our AI-generated video ads. Every video is created based on the creative brief, brand guidelines, and target audience details you provide. If the delivered video has technical defects, doesn't follow your approved script, or misses the agreed creative direction, we've got you covered.

2. Revision Process (Most Issues Solved Here)

If you're not satisfied with the initial delivery, contact us within 5 business days. We'll revise the video based on your specific feedback — at no extra charge. Most concerns are fully resolved during this stage.

3. Refund Eligibility

You may request a full refund if:

• After two revision rounds the video still doesn't meet the agreed creative brief
• The request is made within 10 calendar days of the original delivery date
• Technical defects make the video unusable (corrupted file, missing audio, etc.)

4. Non-Refundable Situations

Refunds are not available under these circumstances:

• You provided inaccurate or incomplete information in the creative brief
• You changed your creative direction or branding after approving the initial concept
• You simply changed your mind after final delivery (buyer's remorse)
• The video performs differently than expected on ad platforms (performance depends on many external factors)
• Requests made more than 10 days after delivery

5. How to Request a Refund

Email support@marketencehub.com with:

• Your order number or invoice ID
• Specific feedback on what didn't meet expectations
• Reference to any revision rounds already completed

We'll review your request within 2 business days and respond with a resolution.

6. Processing Refunds

Approved refunds are processed within 5-10 business days to the original payment method. Processing times may vary depending on your payment provider.